Privacy Policy

Effective Date: January 1, 2025

Pivot Trip (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, and share your information when you use our services, including our website, booking process, and travel experiences (collectively, the “Services”).

1. Information We Collect

We collect several types of information to provide and improve our Services:

Personal Information: This is information that can be used to identify you, such as:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Date of birth
  • Passport information
  • Payment information (e.g., credit card details)
  • Travel preferences (e.g., dietary restrictions, accommodation preferences)
  • Photographs and videos you provide or that are taken during trips
  • Emergency contact information

Non-Personal Information: This is information that does not directly identify you, such as:

  • Browser type
  • IP address
  • Device information
  • Website usage data
  • Cookies and similar technologies (see Section 3)

Sensitive Information: In some cases, we may collect information that is considered sensitive, such as:

  • Sexual orientation (to facilitate group trips and ensure a comfortable environment)
  • Health information (e.g., allergies, medical conditions)

2. How We Collect Information

We collect information in the following ways:

Directly from you: When you:

  • Create an account on our website
  • Book a trip
  • Communicate with us (e.g., by email, phone)
  • Fill out forms on our website
  • Provide information during a trip
  • Participate in surveys or promotions

Automatically: When you:

  • Visit our website (e.g., through cookies)
  • Use our Services

From third parties:

  • Service providers who help us with payment processing, website hosting, and marketing
  • Social media platforms (if you connect your account)

3. Cookies and Similar Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to:

  • Improve our website and Services
  • Personalize your experience
  • Analyze website traffic
  • Target our advertising
  • Remember your preferences

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

4. How We Use Your Information

We use your information for various purposes, including:

Providing our Services:

  • Booking and managing your trips
  • Communicating with you about your bookings
  • Arranging accommodations, transportation, and activities
  • Providing customer support

Improving our Services:

  • Analyzing website usage
  • Conducting research and development
  • Personalizing your experience

Marketing:

  • Sending you promotional emails and newsletters (with your consent)
  • Targeting our advertising

Other purposes:

  • Protecting our rights and property
  • Complying with legal obligations
  • Preventing fraud

5. How We Share Your Information

We may share your information with the following:

  • Service providers: Companies that help us with payment processing, website hosting, marketing, and other services.
  • Travel partners: Hotels, airlines, tour operators, and other companies involved in providing your trip.
  • Other participants: With your consent, we may share your information with other trip participants (e.g., name, contact information) to facilitate group activities.
  • Legal authorities: When required by law or to protect our rights.
  • Business transfers: In connection with a merger, acquisition, or sale of our company.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the information we hold about you.
  • Correction: You can request that we correct inaccurate or incomplete information.
  • Deletion: You can request that we delete your information.
  • Objection: You can object to the processing of your information for certain purposes, such as marketing.
  • Restriction: You can request that we restrict the processing of your information.
  • Portability: You can request a copy of your data in a machine-readable format.
  • Withdraw Consent: If we process your information based on your consent, you can withdraw that consent at any time.

To exercise your rights, please contact us using the information in Section 9.

7. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Encryption
  • Firewalls
  • Secure servers
  • Access controls

However, no security measure is perfect, and we cannot guarantee the security of your information.

8. Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, and fulfill the purposes described in this Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Pivot Trip
PO Box 41172
St. Petersburg, FL 33743

Contact Us

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date.